Your GDPR Rights
About GDPR
The General Data Protection Regulation (GDPR) is a European Union law that protects the personal data and privacy of individuals. Even though Redstone Grand Casino Resort is based in Australia, we respect and uphold GDPR rights for all visitors to our website, regardless of location.
This page explains your rights under GDPR and how to exercise them.
Data Controller
The data controller responsible for your personal data is:
Redstone Grand Casino Resort
Website: aculahotelsbis.com
Address: 156 Ridgeway Boulevard, Newcastle, NSW 2300, Australia
Email: support@aculahotelsbis.com
Your Rights Under GDPR
Under the GDPR, you have the following rights regarding your personal data:
Right to Access Your Data
You have the right to request a copy of all personal data we hold about you. We will provide this in a clear, readable format within 30 days of your request. There is no charge for the first request. We may charge a reasonable fee for additional copies.
Right to Correction
If any of your personal data is inaccurate or incomplete, you have the right to ask us to correct it. We will update your records without undue delay. If we have shared incorrect data with third parties, we will inform them of the correction.
Right to Deletion ("Right to be Forgotten")
You can request that we delete your personal data. We will do so when: the data is no longer needed for its original purpose, you withdraw consent, you object to processing, or the data was processed unlawfully. Some data may be retained if required by law (such as financial records under Australian tax law).
Right to Restrict Processing
You can ask us to limit how we use your data. This applies when: you dispute the accuracy of data (while we verify it), the processing is unlawful but you prefer restriction over deletion, we no longer need the data but you need it for legal claims, or you have objected to processing (while we consider your objection).
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON). You can also ask us to transfer your data directly to another organisation, where technically possible. This right applies to data you provided to us based on consent or a contract.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes. If you object to direct marketing, we will stop processing your data for that purpose immediately. For other objections, we will assess whether our legitimate interests override your rights.
How to Withdraw Consent
If you previously gave consent for us to process your data, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing done before you withdrew it.
To withdraw consent:
- Email us: Send a request to support@aculahotelsbis.com with the subject line "Withdraw Consent"
- Cookie consent: Clear your browser cookies and revisit our site. You will see the cookie consent banner again and can choose "Essential Only"
- Marketing emails: Click the unsubscribe link at the bottom of any marketing email we send
- Push notifications: Disable notifications through your browser settings
How to Manage Cookies
You can manage cookies in several ways:
- Cookie banner: Use our cookie consent banner when you first visit the site. Click "Manage Settings" to choose which types of cookies to allow.
- Browser settings: Most browsers let you block or delete cookies. Check your browser's help section for instructions.
- Reset preferences: Delete the cookies from aculahotelsbis.com in your browser. On your next visit, the consent banner will appear again.
Disabling essential cookies may prevent parts of our website from working correctly.
How We Process Your Data
Data We Collect
- Name, email, and phone number (from contact forms)
- IP address and browsing data (from cookies and analytics)
- Booking and reservation details
- Communication records
Why We Process It
- To respond to your enquiries
- To process bookings
- To improve our website
- To send marketing (only with consent)
- To comply with legal requirements
How Long We Keep It
- Contact form data: 24 months
- Booking records: 7 years
- Analytics data: 26 months
- Cookie preferences: 12 months
Exercising Your Rights
To exercise any of the rights listed above, contact us:
Data Protection Contact
Email: support@aculahotelsbis.com
Address: Redstone Grand Casino Resort, 156 Ridgeway Boulevard, Newcastle, NSW 2300, Australia
Please include your full name, email address, and a clear description of your request. We will verify your identity before processing any data request.
We will respond to all valid requests within 30 days. If your request is complex, we may extend this by up to 60 days, but we will inform you of the delay.
Automated Decision-Making
We do not use automated decision-making or profiling that has legal effects on you. If this changes in the future, we will update this page and notify affected users.
International Data Transfers
Your data is primarily stored in Australia. If we transfer data outside Australia, we ensure adequate protection through standard contractual clauses or other lawful mechanisms.
Complaints
If you believe we have not handled your data correctly, you have the right to lodge a complaint with:
- Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au
- Your local EU/EEA data protection authority (if you are in Europe)
We encourage you to contact us first so we can resolve your concern directly.
Changes to This Page
We may update this GDPR rights page from time to time. The "Last updated" date at the top of the page shows when the most recent changes were made.
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