Privacy Policy
Table of Contents
1. Introduction
Redstone Grand Casino Resort ("we", "us", "our") operates the website aculahotelsbis.com. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.
We are committed to protecting your privacy. We comply with the Australian Privacy Act 1988, the Australian Privacy Principles (APPs), and the General Data Protection Regulation (GDPR) for visitors from the European Economic Area.
By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our website.
2. Data Controller
The data controller for information collected through this website is:
Redstone Grand Casino Resort
156 Ridgeway Boulevard
Newcastle, NSW 2300, Australia
Email: support@aculahotelsbis.com
Website: aculahotelsbis.com
3. Data We Collect
Information You Provide
We collect data that you give us directly. This includes:
- Name, email address, and phone number from contact forms
- Booking details when you reserve a room or service
- Messages and queries you send to us
- Feedback and review content
Information Collected Automatically
When you visit our website, we may collect:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website or search terms
- Device type (desktop, mobile, tablet)
4. Cookies & Tracking
We use cookies to improve your experience on our website. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential Cookies: Required for the website to function. These cannot be disabled.
- Analytics Cookies: Help us understand how visitors use our site. We use this data to improve our content and services.
- Marketing Cookies: Used to track visitors across websites. We use them to display relevant content and measure campaign performance.
Managing Cookies
You can manage your cookie preferences through our cookie consent banner. You can also control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.
5. How We Use Your Data
We use your personal data to:
- Respond to your enquiries and messages
- Process bookings and reservations
- Send you information you have requested
- Improve our website and services
- Comply with legal and regulatory requirements
- Send marketing communications (only with your consent)
- Prevent fraud and ensure security
Legal Basis for Processing (GDPR)
We process your data based on:
- Consent: When you submit a form or accept cookies
- Contract: When we need your data to fulfil a booking
- Legitimate Interest: To improve our services and ensure security
- Legal Obligation: To comply with Australian law and regulations
6. Data Sharing
We do not sell your personal data. We may share your data with:
- Service Providers: Companies that help us run our website (hosting, email, analytics)
- Legal Authorities: When required by law or to protect our rights
- Business Partners: Only with your explicit consent
All third-party providers are required to protect your data in line with this policy.
7. Data Retention
We keep your personal data only as long as needed:
- Contact form data: 24 months from submission
- Booking records: 7 years (Australian tax law requirements)
- Analytics data: 26 months
- Cookie consent records: 12 months
- Marketing preferences: Until you withdraw consent
After these periods, we securely delete or anonymise your data.
8. Data Security
We protect your data with:
- 256-bit SSL/TLS encryption for data in transit
- Encrypted storage for data at rest
- Access controls and authentication
- Regular security audits and testing
- Staff training on data protection
No system is 100% secure. If a data breach occurs, we will notify affected users and the relevant authorities within 72 hours, as required by GDPR and Australian law.
9. Your Rights
Under the Australian Privacy Act and GDPR, you have the right to:
- Access: Request a copy of your personal data
- Correction: Ask us to fix inaccurate data
- Deletion: Request that we delete your data
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a machine-readable format
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent at any time
To exercise any of these rights, email us at support@aculahotelsbis.com. We will respond within 30 days.
For more details on your GDPR rights, see our GDPR Rights page.
10. Analytics
We may use analytics tools to understand how visitors use our website. These tools collect anonymous data about page views, session duration, and traffic sources. We use this data to improve our content and user experience.
Analytics cookies are only set with your consent. You can withdraw consent at any time through our cookie settings.
11. Children's Privacy
Our website and services are not intended for people under 18 years of age. We do not knowingly collect data from minors. If we learn that we have collected data from someone under 18, we will delete it immediately.
12. Policy Changes
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy regularly.
Major changes will be communicated through a notice on our website.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us:
Redstone Grand Casino Resort
156 Ridgeway Boulevard
Newcastle, NSW 2300, Australia
Email: support@aculahotelsbis.com
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For GDPR-related complaints, you may also contact your local data protection authority.
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